Q: How are points earned?

A: Rack up points for every dollar you spend. Celebrate special occasions like birthdays and anniversaries with bonus points! Plus, snag extra points for product reviews and even more for photo reviews. It’s that simple!

Q: How do I redeem points?

A: Turning points into discounts is a breeze. Head over to our Loyalty Program page, find the ‘Redeem Rewards’ section, and cash in your points for rewards.

Q: Do points expire?

A: Points expire 365 days after they’re earned. Use them before they poof!

Q: I earned points on an order I exchanged. Will I keep those points?

A: Points are based on the dollar amount spent. If your purchase changes due to an exchange, your points will adjust accordingly.

Q: I used a discount on an order I returned. Do I get the discount back?

A: Discounts used on returned orders can’t be reissued. Sad, but true.

Q: I earned points on an order I returned. Can I keep those points?

A: Nope, points earned from returned orders will be revoked.

Q: Will I earn points for purchases made before the launch of the Hales Loyalty Program?

A: Points start piling up from the program’s launch date. No retro points, but plenty to earn going forward!

Q: Do I earn points when I buy a Hales gift card?

A: Yes! You’ll score points when purchasing a gift card. However, redeeming gift cards won’t earn points.

Q: Can I use my points at a Hales Authorized Retailer?

A: No, points can only be redeemed on the Hales Official Website.

Q: Can I earn points for buying Hales products at an Authorized Retailer?

A: Nope, earning points is exclusive to purchases made on the Hales Official Website.

Q: I forgot to redeem my points on a drop. Can I fix it?

A: Unfortunately, we can’t adjust points for missed orders. But hey, those unspent points just mean you’re ready to score big on the next drop!

Q: I already have an account with your site. How do I join the loyalty program?

A: Welcome to the Hales Loyalty Program! If you already have an account and have made a purchase on our website in the last 12 months, we've got great news for you – we’ve manually applied 100 points to your account to get you started! These points were automatically added as a token of appreciation for being a loyal customer.

Q: I used a different email for my purchase. Can I still get points?

A: Points are tied to the email used at checkout. Make sure to stick with one email for all purchases to keep your points in one place. Once earned, points can’t be transferred.